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Why does getting a ticket reply take so long?

Solution

If your ticket is On Hold or any other status that indicates a reply may take longer there is a reason for it.

Our Support Staff do have a life outside of replying to Support Tickets, and anything to do with the Clan. Our Staff volunteer their time to do this. They aren't getting paid either.

Most of the time, if we're overloaded with tickets, and a reply to yours will be longer, or we're just overloaded in general, a reply will be sent to your ticket stating that we are overloaded with tickets, and are doing our best to respond to tickets in a timely manner.

Spamming your ticket with replies will result in your ticket being closed due to spamming, or submitting another ticket while you have an existing one that's open will just extend your waiting time.

 
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Article ID: 19
Category: General
Date added: 2014-02-20 23:06:58
Views: 44
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